F.A.Q


Q: How Do I Contact Your Customer Services Team?



 

A: We can be contacted on 03 5258 5014 or on house@house-warming.com.au

Q: What Are Your Opening Hours?



 

A: You can place an order on the website 24 hours a day but if you want to talk to us then our shop hours are 10-4 Monday to Sunday

Q: I Want More Information On A Product And Some More Pictures



 

A: Then email us on house@house-warming.com.au specifying what you need to know and we will send you as much information as we can.

Q: Does House-Warming give a discount on large quantities?



 

A: No troubles, we would only be too happy to help. Please email us on house@house-warming.com.au specifying what you need to know and we will send you as much information as we can.

Q: Can I view an item in store before I buy?



 

A: You are more than welcome to  visit our shop where you can view the entire range up close and personal. Search for your nearest store using our store finder tool. As long as the item is in stock the friendly staff in our store will be happy to arrange delivery to your home.

Q: I can’t find the item I want either online or in store. Do you still stock the product?



 

A: Our product range changes on a regular basis so we can always supply you with the latest trends and most up to date products. If you have seen something in the past and want to see if we can still get it in please contact us via house@house-warming.com.au with the best description you can give us and we will try our best! 

 

Q: Is there a minimum order value in the online shop?



 

A: There is no minimum order value however we do offer free shipping to Metro areas on all orders over $150 so it might be worth your while stocking up!

Q: How can I be sure that my order
has been received by the online shop?




 

A: After placing an order, a confirmation will be sent to the e-mail address entered at the time of order. Make sure to check your spam folder if you have not yet received a confirmation.

Q: Can I also place orders by phone or by e-mail?



 

A: Absolutely! Please contact us on either 03 52585014 or house@house-warming.com.au and we would be more than happy to help.

Q: When am I entitled to a refund? How are refunds processed?


 

A: If you need to return items due to fault or damage or if an item you ordered is currently out of stock, you will be refunded via the original payment method.

Q: My purchase is a gift, do you gift wrap?

 A: Of course we can! And we can also send it directly to there doorstep if you enter their address. We have a range of complimentary wrapping paper for every occassion; birthday, Father's Day, Mother's Day, thank yous, Christmas, and more. 

Q: Can I send a card with my gift?

A: If you would like us to write in a card that you have purchased please write exactly what you would like us to write in the notes at the checkout. We have very nice hand writing!

Q: What if I have purchased multiple gifts?

A: We are more than happy to gift wrap all of your goodies, just please give us clear instructions in the checkout notes or contact us directly via email or phone. Unfortunately we are unable to post to multiple locations within a single sale. 

Q: My goods arrived damaged… What do I need to do?

A: If your item arrives damaged or faulty, please email or call us within 7 days of receipt for details of how to return your item for a replacement or refund. We are unable to accept returns on items after 7 days.