The questions our customers frequently ask …

Returns and exchanges policy

All things Returns, refunds and credit notes:

Whether it’s a gift for a friend or a gift to yourself we want you to be happy with your purchase.

If you are not 100% happy with the item you received, please let us know and we will happily issue you a credit note upon return of items within 10 days. Items will need to be in original condition with tags still attached; return postage is at your expense. This excludes products that cannot be returned due to health and safety reasons, for example hand and body items, earrings and hair accessories. Credit notes are valid for three years and can be used across multiple purchases. 

If you believe the items you have purchased are faulty - please get in contact with us to organise return of items. Any items deemed faulty will be replaced where possible or refunded. 

Sale items are not eligible for change of mind return. 

Please remember, we want you to love your purchase. Reach out to us for assistance, we are here to help! x


Shipping cost is a flat $10 for purchases under $100.

Free shipping for all purchases over $100 excluding furniture items.

Please contact us for a freight quote on furniture items. We have a lot of experience in getting the best quote.

Yes! Absolutely. Please select express shipping upon check out. This is offered at a flat rate of $15 excluding furniture items.

We endeavour to get your parcels packed and shipped within 24 hours from order date Monday to Friday. Weekend orders will be packed and shipped next business day. 

Where this isn't possible we will keep you updated. 

We use Australia Post to send most of our items and tracking details will be sent to you upon dispatch. Furniture and other bulky items may use a different courier which we will send you details on. 


Yes, absolutely we can! Please select our complimentary gift wrapping service upon check out and we will make sure your purchase is wrapped and sent to your loved one. We can even write a complimentary card. Please make sure to enter anything you would like written on the card in the notes section when you complete your purchase. 

Happiness Guarantee

Whether it's a gift for a friend or a purchase for yourself we want you to be jumping for joy with your new purchase. 

If for any reason it's just not quite what you thought it would be, maybe the style isn't quite right or the colour isn't a match with your bedding, whatever the reason we are happy to issue you a credit note upon return of your items within 10 days of receiving your item. Your credit note can be used over many purchases and is valid for three years.

That's our 100% happiness guarantee to you.